Privacy Policy

Floristry on Chandlers respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Floristry on Chandlers collects, uses, stores and discloses personal information when you visit or use our website, purchase products from us, contact us, or otherwise interact with our business.

Our website is:
https://www.floristryonchandlers.com.au/

In this Privacy Policy, “Floristry on Chandlers”, “we”, “us” or “our” means the business operating the Floristry on Chandlers website and online store.

1. What personal information we collect

Depending on how you interact with us, we may collect and hold personal information including:

Your name
Billing and delivery addresses
Email address
Telephone or mobile number
Details of products you purchase
Order and transaction information
Delivery and collection information
Payment-related information and payment status
Information you provide when contacting us
Information you provide when creating or using a customer account
Information you provide when subscribing to communications or marketing
Your preferences and interactions with our website
Technical information such as IP address, browser type, device information and website activity
Information collected through cookies, analytics and advertising technologies

We generally do not collect sensitive information unless it is necessary for a particular purpose and is provided to us appropriately.

2. How we collect personal information

We may collect personal information directly from you when you:

Visit or use our website
Place an order through our online store
Create or use an account
Complete a checkout or enquiry form
Contact us by email, telephone, SMS or other communication methods
Subscribe to a mailing list or marketing communication
Enter information into our website
Interact with our social media or online advertising
Otherwise communicate or deal with us

We may also receive certain information from third-party service providers that help us operate our website, process payments, provide analytics, advertising or other services.

3. Why we collect and use your personal information

We may collect, hold and use your personal information for purposes including:

Processing and fulfilling your orders
Processing payments
Arranging delivery or collection of your orders
Communicating with you about your order
Providing customer service and responding to enquiries
Managing customer accounts
Processing refunds, returns or other transactions
Maintaining and improving our website and online store
Understanding how customers use our website
Website analytics and reporting
Measuring the effectiveness of advertising and marketing
Preventing fraud, misuse or unauthorised activity
Maintaining the security of our website and systems
Complying with our legal and regulatory obligations
Keeping appropriate business and financial records
Sending marketing communications where we are permitted to do so and, where required, you have provided consent
Any other purpose reasonably necessary for operating our business

We will generally only use personal information for purposes that are reasonably necessary for our business activities or otherwise permitted or required by law.

4. Online orders and checkout

Our website provides online shopping and checkout functionality.

When you place an order, information necessary to process and fulfil the order may be collected and stored by our website and relevant service providers.

This may include your name, contact details, billing and delivery information, products purchased, order details and payment-related information.

We may retain order information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting, tax, dispute resolution and record-keeping requirements.

5. Payment processing

Payments made through our website may be processed by third-party payment providers.

Depending on the payment options available at checkout, payment methods may include credit and debit cards and digital or buy-now-pay-later payment methods such as Apple Pay, Google Pay or Afterpay.

Payment providers may collect and process personal information required to authorise, process and support a transaction. This may include information such as your name, email address, billing information, purchase amount and other information required to process or authenticate a payment.

We do not generally store your full payment card details on our website.

Payment providers handle personal information in accordance with their own privacy policies and terms.

6. Analytics

We may use analytics services, such as Google Analytics, to help us understand how visitors use our website, measure website performance and improve our website and services.

Analytics services may use cookies and similar technologies to collect information about website visits, devices, browsing activity and interactions with our website.

The use of analytics services may vary from time to time.

Where such services are used, the relevant provider may collect and process information in accordance with its own privacy policy and terms.

7. Advertising and Meta

We may use advertising and measurement technologies, such as Meta Pixel and related Meta services, to understand how visitors interact with our website, measure advertising performance and, where applicable, provide or measure relevant advertising.

These technologies may collect information about interactions with our website, including pages visited, actions taken and certain technical or device information.

The use of these technologies may vary from time to time.

Where such services are used, the relevant provider may collect and process information in accordance with its own privacy policy and terms.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information and provide functionality.

We may use cookies for purposes including:

Keeping products in your shopping cart
Maintaining your shopping session
Remembering certain preferences
Enabling customer account functionality
Supporting checkout and payment functionality
Website security
Understanding website usage
Analytics
Measuring advertising performance
Improving website functionality and user experience

Some cookies may be placed by third-party services that operate on or support our website, such as analytics, advertising or payment providers.

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout functionality.

9. Marketing communications

We may, from time to time, use personal information such as your email address or mobile telephone number to communicate with you about our products, services, promotions or other business activities.

At present, we do not routinely send marketing emails or SMS messages. If we introduce marketing communications in the future, we will do so in accordance with applicable Australian laws.

Where consent is required for marketing communications, we will seek the appropriate consent.

You will generally be able to unsubscribe from marketing communications using the unsubscribe facility provided in the communication or by contacting us.

You may continue to receive necessary transactional or service communications, such as order confirmations, delivery information, payment notifications or other communications relating to an order or service you have requested.

10. Sharing your personal information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These third parties may include:

Payment providers
Payment method providers
Website hosting and technology providers
Website, online store and checkout service providers
Delivery and courier providers
Website analytics providers
Advertising and marketing providers
IT, security and technical service providers
Professional advisers such as accountants, lawyers or insurers
Government, regulatory or law enforcement authorities where required or permitted by law
Other service providers where reasonably necessary to operate our business

We do not sell your personal information as a standalone product or database.

We aim to only disclose information that is reasonably necessary for the relevant purpose.

11. Overseas disclosure

Some of the third-party service providers we use may operate outside Australia or may store or process personal information outside Australia.

For example, our website, payment, analytics, advertising and technology providers may use infrastructure or service providers located in countries outside Australia.

As a result, your personal information may be transferred to, stored in or processed in countries outside Australia.

The countries involved may vary depending on the service providers and technology we use.

Where applicable, we take reasonable steps to select reputable service providers and to protect personal information when it is handled by third parties.

12. Security of your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include:

Website security measures
Secure connections such as HTTPS/SSL
Password and account protections
Access controls
Software and security updates
Payment processing through established payment providers
Monitoring and maintenance of our website and systems

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Fulfil orders
Provide customer service
Maintain business and transaction records
Meet accounting, tax and legal obligations
Resolve disputes
Prevent fraud and misuse
Maintain appropriate business records

The retention period may vary depending on the type of information and the reason we hold it.

Where information is no longer required and we are permitted to do so, we may securely delete, destroy or de-identify it.

14. Accessing and correcting your information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, we may be unable to provide access or make a requested change where permitted or required by law. If this occurs, we will explain the reason where appropriate.

15. Deleting your information

You may contact us to request deletion of personal information that we hold about you.

We will consider your request in accordance with applicable laws.

Please note that we may be required to retain certain information for legal, tax, accounting, fraud prevention, dispute resolution or other legitimate business purposes.

Deleting personal information may also affect our ability to provide certain services, including access to customer account or order information.

16. Privacy complaints

If you believe that we have mishandled your personal information or breached applicable privacy requirements, please contact us so that we can investigate and respond to your concern.

Please provide enough information for us to understand the issue, including relevant dates, transactions or communications where possible.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, or if you are entitled to do so under applicable Australian privacy law, you may contact the Office of the Australian Information Commissioner (OAIC).

More information about privacy complaints is available from the OAIC at:
https://www.oaic.gov.au/privacy/privacy-complaints

17. Children’s privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us.

18. Third-party websites

Our website may contain links to third-party websites, services or social media platforms.

If you follow a link to another website, that website will have its own privacy practices and policies.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.

When we update the policy, we will publish the updated version on our website.

We recommend checking this page periodically for the latest version.

20. Contact us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact Floristry on Chandlers using the contact details provided on our website.

Business:
Floristry on Chandlers

Location:
South Australia, Australia

Website:
https://www.floristryonchandlers.com.au/

Privacy enquiries:
Please use our website’s contact details to contact us regarding privacy enquiries, access requests, corrections or complaints.