Terms & Conditions

• Orders must be placed online by Thursday at 10:00am to be collected from our pop-up florist shop between Friday and Sunday of the same week.
• Orders placed after the Thursday 10:00am cut-off may not be available for collection until the following weekend. 
• Floristry on Chandlers is exclusively pick-up only. We do not offer delivery services.
• Please select your preferred pick-up day and time when placing your order. Customers should collect their orders during the selected opening hours.
• If you are unable to collect your order during the selected pick-up period, please contact us as soon as possible. We cannot guarantee that orders will be available after the advertised pick-up hours.
• For further delivery information, please contact info@floristryonchandlers.com.au.

Flowers are subject to seasonal availability, however in the event that any of the flowers used in our floral designs are unavailable the florist at their discretion will use suitable substitutions. Substitutions will always be kept within equal quality, value and within the theme of the chosen floral design.

Bouquets may vary slightly from the images shown online.

In the event a vessel (basket/vase) that is pictured is not available we will choose a vessel keeping within style and value.

If for any reason you are not completely satisfied with your purchase we will give you 24 hours from the time you receive the goods to arrange a replacement.

Please email us at info@floristryonchandlers.com.au within that time so that we can resolve any problems.

This refund policy does not apply to goods that have been damaged after delivery, or if any attempt has been made to alter the product, or if they have been dropped or broken.